Cancellations & Menu Changes

Canceling Due to Absences

• My child is sick, has an unplanned absence, or has a field trip. How do I update their lunch?
• What is your lunch cancellation policy?
• I’m able to order lunch, but my child has a field trip that day. Why?

Changing/Canceling All Orders

• How do I cancel all my orders?
• Can I change my orders?
• Can I move my meals to next week?

When Yay Changes or Cancels My Meal

• Why was my child’s lunch changed or canceled? What happens if a substitution is needed?

School-Wide Changes

• What happens when my school has days off or closures?
• Can I order lunches for pick up or home delivery?