Yay uses a weekly billing system, which means payment is processed after meals have been delivered, not at the time of ordering.
How refunds are typically handled:
In most cases, we issue a credit to your Yay account rather than a refund back to your card. This credit will automatically be applied to your next weekly bill, making it easy to use toward future lunches or café purchases.
Refund requests:
If you believe a refund is needed, please reach out to our team within 7 days of the charge or service date. Requests submitted outside of this window may not be eligible.
How to request a refund or credit:
Email us at info@theyaycompany.com with:
- Your luncher’s name
- School name
- Date of the order or charge
- A brief description of the issue
Our team will review your request and determine the best resolution.
Good to know:
- Credits are the fastest and most common resolution
- Approved credits will be reflected in your upcoming Saturday charge
If you have questions about a specific charge or need help understanding your bill, don’t hesitate to reach out—we’re here to help!